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Reside Health Medical Group, PLLC Terms of Service

Telehealth and Telemedicine Services

By accessing this part of the Site, you are accessing medical services which will be provided via audio, video or live chat capabilities remotely or in your residence (the “Medical Services”) by a licensed health care practitioner (the “Provider”) employed by, and/or under contract with, Reside Health Medical Group, PLLC, a New York professional limited liability company (the “PLLC”) for a telehealth virtual consultation (“Telehealth Visits”).

These Terms of Services (“TOS”) are an agreement between you and the PLLC concerning your Telehealth Visits.  You accept and agree to be bound by these TOS as well as the Rebuild Health Terms of Use and the Privacy Policy, the terms and conditions of which are hereby incorporated by reference (collectively, the “Terms and Conditions”).  If you do not agree to all of these Terms and Conditions, do not access Telehealth Visits.

In connection with accessing the Medical Services and Telehealth Visits, you acknowledge, understand, consent and agree to the following:

1. Telehealth Visits involve the use of electronic communications to enable the Providers at different locations to share individual patient medical information for the purpose of providing the Medical Services and improving patient care.

2. A Telehealth Visit is not the same as an in-person direct patient/healthcare provider visit, because you will not be in the same room as the Provider providing the Medical Services.

3. You understand that parts of your care and treatment that require physical tests or examinations may be conducted by providers other than the Provider.

4. The communications systems used during the Telehealth Visits will incorporate reasonable security protocols to protect the confidentiality of patient information and will include reasonable measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption.

5. Nevertheless, you understand that there are potential risks to the use of this technology during the Telehealth Visits, including but not limited to:

a. Delays in medical evaluation and consultation or treatment may occur due to deficiencies or failures of the equipment or network interruption;

b. Security protocols could fail, causing a breach of privacy of personal health information;

c. Lack of access to complete medical records may result in adverse drug interactions or allergic reactions or other negative outcomes; and

d. Interruptions, unauthorized access by third parties, and technical difficulties.

6. You are aware that either the Provider or you can discontinue the Telehealth Visit if we believe that the videoconferencing connections are not adequate for the situation.  

7. You understand that the Telehealth Visit will not be audio or video recorded at any time, and you agree not to audio or video record the Telehealth Visit.  

8. In connection with a Telehealth Visit, you may be requested by a Provider to upload, post, publish or display (hereinafter, “upload”) images, information, data, text, messages or other materials (“content”). You will ensure that all content you upload or share with the PLLC and the Providers complies with all applicable laws, rules and regulations, is appropriate and non-offensive, and that you have all necessary rights to use, share, and/or upload such content, without infringing any third party rights.

9. To the extent applicable, you hereby consent and authorize the PLLC and any Provider associated with the PLLC to review and use content you have uploaded to the Site in connection with the Medical Services provided to you pursuant to any Telehealth Visit.

10. You agree that the PLLC may use and disclose your Protected Health Information (as that term is defined under HIPAA) in accordance with applicable law and the Notice of Privacy Practices provided to you.

11. You acknowledge that you have the right to request the following:  

a. Omission of specific details of your medical history/physical examination that are personally sensitive, or

b. Asking non-medical personnel to leave the room where the Provider is conducting the Telehealth Visit at any time if their presence is not mandated for safety concerns, or

c. Termination of the service at any time.  

12. You agree that you are entering into an agreement with the PLLC which shall be a provider of the Medical Services to you, which means, among other things, you are entering into a practitioner-patient relationship with the Provider associated with the PLLC that personally performs the Medical Services.

13. You understand and agree that Rebuild Health Management, Inc. is the provider of certain administrative services to the PLLC and does not provide professional medical services itself.

14. In connection with the Medical Services and the provision of Telehealth Visits, you consent and agree to the release of your medical records which other treating providers may have.

15. Prescriptions. With respect to Telehealth Visits, you agree that Providers associated with the PLLC may not prescribe the following drugs:

a. Prescriptions for narcotics or DEA (Drug Enforcement Administration) (http://www.deadiversion.usdoj.gov/schedules/) controlled substances (Schedule I, II, III),

b. Prescriptions for medications that are restricted by states.

16. Neither Rebuild Health Management, Inc. nor the PLLC is a drug fulfillment warehouse.  In the event that a Provider associated with the PLLC does prescribe a medication, he/she will limit the supply based on state regulations and will only prescribe a medication, as determined appropriate in his/her sole discretion and professional judgment.  The PLLC does not guarantee that a prescription will be written.

17. You agree that any prescriptions that you acquire from a Provider shall be solely for your personal use.  You agree to fully and carefully read all product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription.

Complementary and Alternative Services Disclaimer

The PLLC may, from time to time, with your consent, provide access to complementary or alternative methods of treatment (“CAS”) in connection with the Medical Services, which may include, but are not limited to: acupuncture, moxibustion, cupping, electrical stimulation, Tui-Na (Chinese massage), Chinese herbal medicine, chiropractics, and nutritional counseling. You must inform the provider providing the CAS (the “CAS Provider”)  if you are or become pregnant, as this may affect your treatment protocol. Please note that the CAS Provider is not contracted with, or employed by, the PLLC but has been arranged for you by the PLLC.

If you seek CAS treatment, you should also consult with a physician to be screened for any predispositions to injuries and risks in regard to any of the CAS treatments, to address serious health concerns, and to avoid any contra-indications, including:

• Chiropractic care is generally considered to be a safe method of treatment, but it carries risks and may have side effects, including without limitation strokes, dislocations, and pains.

• Nutrition consultation services are not licensed by many states in the U.S. The methods of evaluation employed, which may include diet, supplementation, and assessment analysis, are not intended to diagnose disease.

• Acupuncture is generally considered a safe method of treatment, but it carries risks and may have side effects, including without limitation, bruising, numbness, or tingling near the needling sites that may last a few days, and dizziness or fainting. Unusual risks of acupuncture include, without limitation, spontaneous miscarriage, nerve damage and organ puncture, including lung puncture (pneumothorax).

• Bruising is a common side effect of cupping.

• Burns are also a potential risk of moxibustion.

• Herbs and nutritional supplements recommended are traditionally considered safe in the practice of Chinese medicine, although some may be toxic in large doses. You acknowledge that you understand that some herbs may be inappropriate during pregnancy. Some possible side effects of taking herbs include, but are not limited to, nausea, gas, diarrhea, and hives. You acknowledge that you understand that the herbs should be consumed according to the instructions provided verbally and in writing. The herbs may have an unpleasant taste or smell.

You acknowledge that you understand that while this section describes some of the major risks of CAS treatment, it does not address all of them and other side effects and risks may occur.

You understand that the CAS modalities are not a substitute for conventional medical care and the CAS Providers cannot anticipate all possible risks and complications of treatment. You will immediately notify the CAS Provider of any unanticipated or unpleasant effects associated with any of your CAS treatments.

You hereby give consent to any of the CAS Providers arranged for by the PLLC to assess and care for your present condition and any other future conditions for which you seek attention.

Account Enrollment

To access Providers for Telehealth Visits and/or CAS Providers for CAS, you must first establish an individual user account (“Account”) by providing certain information.  You agree that you will not create more than one Account or create an Account for anyone other than yourself.  You agree to provide true, accurate, current, and complete information on the Account enrollment form and to keep this information current and updated as needed.  In the event of breach by you of any of the terms and conditions of these TOS, the Terms of Use and the Privacy Policy, Rebuild Management, Inc. and the PLLC reserve the right to investigate and take appropriate action against you, including, without limitation, suspending or terminating your Account, removing any offending content, and reporting you to the law enforcement authorities.

Payment Authorization

1.1 By providing a credit card or other payment method accepted by Rebuild Health Management, Inc. (“Payment Method”), you are expressly agreeing that we are authorized to charge to the Payment Method any fees for your use of the Medical Services, together with any applicable taxes.  Please note that Rebuild Health Management, Inc., as the provider of administrative services to the PLLC, may not receive complete information from your health insurance plan, if applicable, regarding the applicable co-pay due from you for your consultation.  As such, you may be billed more than once with respect to a consultation to account for additional co-pay, co-insurance and deductible amounts due, if any.  Should you choose not to enter your health plan billing details, you elect to be seen as self-pay, thereby waiving health plan claim submission.

You agree that authorizations to charge your Payment Method remains in effect until you cancel it in writing, and you agree to notify Rebuild Health Management, Inc. of any changes to your Payment Method.  You certify that you are an authorized user of the Payment Method and will not dispute charges for the Medical Services that correspond to consultation fees or the co-payment required by your health plan.  You acknowledge that the origination of ACH transactions to your account must comply with applicable provisions of U.S. law.  In the case of an ACH transaction rejected for insufficient funds, Rebuild Health Management, Inc. may at its discretion attempt to process the charge again at any time within 30 days. You acknowledge and agree that fees for Telehealth Visits may increase at any time.

1.2 Landlord Subsidized Membership

Landlord Subsidized Membership is paid for by your employer's current landlord. If you are no longer employed by that employer in the future or should the arrangement with the landlord change, the membership potentially will require a membership fee (to be determined at the time of such changes). This will be determined by Reside & Rebuild Management and at their sole discretion. 

No Show, Cancellation & Reschedule Policy

Reside Health’s goal is to provide exceptional medical care to each patient. We understand that schedules change all the time but notifications allow the practice to better utilize appointments for other patients in need of prompt medical care.

Cancellation Policy for Medical Appointments

We request that patients who want to cancel or reschedule their appointments with our physicians, notify our team at least 24 hours before the scheduled appointment time. If you cannot make this appointment, please call our office to avoid cancellation fees. If you cancel within 24 hours of your appointment, please note that you will be charged a $50 fee.

Wellness appointments, including but not limited to acupuncture, nutritional counseling, talk therapy, and physical therapy, have a strict no-show, cancelation, reschedule, and late policy. Patients are required to cancel or reschedule any wellness appointments at least 24 hours in advance. Any appointments that are canceled or rescheduled within 24 hours of the appointment will be charged for the full price of that consultation. This policy includes both in-person and virtual visits. In the event that the patient is a no-show for a Wellness Practitioner appointment, the patient will be charged for the full price of that consultation. Patients who arrive late to their appointment time will have less time with the practitioner and it is at the discretion of the Wellness Practitioner to decide if a new appointment will need to be booked and may incur additional fees.

Late Arrival Policy

We understand that things happen and can cause a delay in arriving for your appointment. In order to still provide exceptional service to all of our patients, late arrivals will be treated based on appointment type and time of arrival.

• If a patient is 10-minutes late for a 20-minute appointment, the patient will need to reschedule their appointment.

• If the patient is more than 20 minutes late for a 40-minute appointment, the patient’s appointment will switch from a physical or PAP to a focused medical visit.

Patient Consent to the Use of Telemedicine

You have read and understand the information provided above, and understand the risks and benefits of telemedicine, and by accepting these TOS and the Terms and Conditions, you hereby give your informed consent to participate in a Telehealth Visit under the terms described herein.

Changes to this Agreement

When we make changes, we will revise the “last modified” date at the bottom of this document.  We encourage you to review these TOS periodically.  Your continued use of Telehealth Visits constitutes your agreement to the changed TOS.

Last modified:  August 1, 2023